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I recently asked a question about a problem I was having with a PSN special offer. The question was downvoted with people commenting that I should contact Sony support. At the time I agreed that it was an inappropriate question and closed it before it was closed (so I cannot provide a link to the post). When I contacted the support line I was directed to a rather obscure menu item which helped me resolve the issue. In retrospect, I found that there was a correct answer to my question that other people in my situation would find useful.

So I would like to discuss the validity of downvoting a technical support question in lieu of asking the appropriate support line. While the support lines are invaluable it is much faster and more convenient for people to Google the question than wait for 'the next available operator' on a support line.

In case it is relevant, the question I asked was:

"What happened to the mini's offer"

"I recently purchased an offer from the PSN network that involved purchasing five mini's for five dollars. I downloaded the first three games and it informed me that I could return to this page to receive my remaining two. But the offer doesn't appear anymore and I could not find the screen anywhere. Can I still get my remaining games?"

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  • You mean this question: gaming.stackexchange.com/questions/45125/… ? It doesn't appear to have received any votes, down or up.
    – Raven Dreamer
    Jan 18, 2012 at 14:38
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    Yah, I think you're confusing downvotes with close votes.
    – bwarner
    Jan 18, 2012 at 14:41
  • Title's not great, but it seems like a real question to me. Contacting support is probably the best solution, but that shouldn't mean the question should be closed.
    – Matthew Read
    Jan 18, 2012 at 18:26

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As Matthew said in the comments, this does seem like a question best asked of customer support. It also seems pretty specific to your situation and relatively unlikely to help out someone else in the future.

It seems like going forward, questions like that would not find a good home on this site. There's just not enough lasting Q&A value or good enough odds that someone here can give a better answer than the customer support people.

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